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Returned holiday gifts are a fact of life. Not every gift is going to be a winner. Even the most thoughtful family members and friends can end up gifting something they replace or send back for a gift card. Most […]
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As we journey into peak season, communication is key to managing a good relationship between a business and its customer. Let’s be honest, shipping delays can happen. But, you can set the tone of delays by being up front and […]
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Every year, retailers pace nervously like racehorses at the starting gate as they wait for the holiday gift-buying season to begin “officially” on the day after Thanksgiving. Black Friday earned its name because it is the day of the year […]
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As an eCommerce business, it can be tricky to communicate during peak season. Challenges like shipping delays can make or break the customer’s buying experience. By communicating those challenges beforehand, a business can have the upper hand in controlling the […]
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Your holiday shoppers have become savvy, and many have their own shipping expectations for this year, but do they match your reality? Your business should take charge and explain what you’re seeing so that customers have the right idea in […]
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Last year, we saw the world and the eCommerce landscape change completely, and we were all really expecting it to be just a temporary change. From shortages to carrier delays, companies had to create new plans and strategies to keep […]
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Carrier peak charges are making a rushed holiday season even more stressful for some eCommerce stores. These fees coincide with most companies’ best sales opportunities and may make you worry about overall profitability. Thankfully, these fees typically end, and now […]
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This past year has been filled with surprise after surprise — many of them unpleasant. The only thing that’s for sure in 2020 is to expect the unexpected. The disruptions of the pandemic made it harder than usual to prepare […]
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The leaves have turned, the air is getting crisper, and Cyber Monday will be here before you know it. That’s the day that eCommerce sites both large and small will be offering the internet equivalent of door-buster deals for online […]
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If you have an eCommerce business selling gift-worthy products (and even if you don’t), the holidays are like running a marathon. Your holiday fulfillment operations are the key to success during this busy time. Holiday fulfillment can make all your […]